1. Responsible for the daily monitoring and maintenance, fault diagnosis and optimization of the company's internal or customer IT infrastructure (such as servers, networks, office systems), ensuring service availability and stability.

2. Efficiently handle user services such as account creation, permission allocation, software installation, etc., and provide standardized services.

3. In-depth analysis of the root cause of repeated occurrences or major events, conduct problem investigations, propose permanent solutions or alternative methods, and fundamentally reduce the occurrence of events.

4. Maintain the accuracy of the configuration management database, ensure that IT assets and their relationships are clearly recorded, and provide reliable data support for event, problem, and change management.

5. Identify repetitive operations, develop or leverage scripts and automation tools for automated processing, and improve operations efficiency.

6. Ensure all operations comply with the company's security strategy and industry compliance requirements, proactively identify and report security risks.