Job Responsibilities

• Provide quality customer service at the Hong Kong Sha Tin Racecourse, including answering inquiries about races, tickets, facilities and activities, and assisting guests to smoothly enter and be guided to designated areas

• Support the operation of the event on the day of the event, including gate ticket verification, crowd control, information distribution, lost and found, and special needs (such as the elderly and disabled) assistance

• Shifts are scheduled for Saturday, Sunday and special event dates, with work hours from 9 am to 8 pm daily, and the ability to flexibly adjust to temporary reassignments

• Fluent Cantonese is a must, with basic English and Mandarin communication skills, able to clearly express and understand the needs of different background guests

• Regardless of academic qualifications and past work experience, fresh graduates, working professionals, and returning to the workforce are welcome to apply; those with service industry or large-scale event support experience are especially welcome

• Outgoing and proactive personality, patient and meticulous, with good emotional management skills and team spirit, able to stabilize performance in high-traffic and fast-paced environments

• Must hold a valid Hong Kong residency qualification, meeting one of the following: Hong Kong permanent resident status, High Talent Pass (High Talent), Outstanding Talent Entry Scheme (Outstanding Talent), Non-local graduate retention/hong Kong employment arrangement (IANG), Dependents' entry visa, or other visa category approved for legal work in Hong Kong

• Able to cooperate with shift and weekend work arrangements, punctual and reliable, and valuing professional ethics and service promises

• Hourly rate of HKD$90–$95, with generous pay and accurate calculation based on actual working hours

• Flexible work schedule, balancing personal life and work rhythm

• Additional allowances, including transportation allowance and special allowance for race days

• Comprehensive insurance plan, covering medical and accident protection

• Free use of designated leisure and sports facilities in the Shatin Racecourse to promote employee health and wellness