A. Work Responsibilities

1. Responsible for the official website, Facebook online consultation, timely answer customer inquiries, screen customers and conduct telephone communications.

3. Answer customer questions about product selection, technical parameters, price range, software functions, service process, etc. before purchase.

4. According to customer needs, accurately and briefly introduce the core value and solution of the company's products or services.

7. For C-level long-term clues, develop a cultivation plan by regularly sending industry news, success cases, and product information to maintain interaction and guide them towards maturity.

8. Collect and analyze high-frequency customer problems, common objections and market trends from the front line, and regularly feed back to the market, product and sales teams to support business decisions.

9. Participate in optimizing pre-sales dialogue, knowledge base and customer service process, and continuously improve conversion efficiency. , Visit customers.

II. Employment qualifications

2. Strong stress resistance and positive attitude, able to cope with high-frequency communication and various customers.

3. Excellent learning ability, able to quickly understand the company's products, services and industry knowledge.

4. Excellent Chinese oral and writing skills; require good English reading and writing abilities, be able to handle English emails and engage in online English exchanges.

5. Proficient in using CRM systems, online customer service platforms, and Office office software.

6. Have telephone sales, online customer service, pre-sales consultation or customer service related experience. Candidates with such experience are preferred.