<p>Job Description:</p><ul><li>24-hour monitoring of application status and network connections to ensure normal operation of customer network services (7 x 24 shift)</li><li></li><li>Follow the process, instructions and checklists, and complete tasks of high quality</li><li>Coordinate and cooperate with internal teams and external suppliers</li><li>Monitor and maintain service quality according to the Service Level Agreement (SLA)</li><li>Perform regular health checks and customer drill tests</li></ul><p></p><p>About you:</p><ul><li>Computer science, information technology, engineering or related professional technical school graduates are given priority, but it is not a necessary condition</li><li>Applicants with data center industry experience will be given priority</li><li>Preference will be given to those with CCNA, CCNP, etc. professional certifications</li><li>Strong problem-solving and analytical skills</li><li>Excellent customer service and interpersonal communication skills</li><li>Proactive, customer-centric, able to withstand pressure, and able to accept<strong> 7 x 24 shift</strong></li><li>Fluent in Chinese and English oral and written expression</li></ul>