<p><strong>Position: Technical Support Specialist Application Support</strong></p><p><br><strong>Responsibilities:</strong></p><ol><li><strong></strong><ul><li>Provide first and second layer support for container leasing application (e.g., ERP systems, internal applications)</li><li></li><li>Analyze logs and system integration to solve errors.</li><li>Schedule system testing to verify the correction.</li></ul></li><li><strong>Event and problem management</strong><ul><li>Collaborate with third-party suppliers.</li><li>Record solutions for each department in the knowledge base.</li></ul></li><li><strong>Application maintenance and monitoring</strong><ul><li>Monitor real-time dashboards and reports.</li><li>Assist with data migration, upgrade and patch management.</li><li>Ensure data accuracy between internal systems and external partners.</li></ul></li><li><strong>User training and documentation</strong><ul><li>Provide internal application training to the team.</li><li>Create user guides for updates, contracts, and reports.</li></ul></li><li><strong>Industry-specific collaboration</strong><ul><li>Collaborate with internal and external stakeholders to solve integration issues.</li><li>Support audit and compliance reporting.</li></ul></li><li><strong>Process improvement</strong><ul><li>Identify automation opportunities and suggest enhancement measures.</li></ul></li></ol><p><strong>Requirements:</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Statistics or related fields.</li><li>5 years of relevant work experience.</li><li>Applicants with Chinese corporate experience are preferred.</li><li>Good interpersonal skills, problem analysis and solving abilities.</li><li>Proficient in SQL, MS Project, and system analysis methods.</li><li>Familiarity with design tools (such as Figma, Axure) is preferred.</li><li>Good English, Cantonese and Mandarin speaking and writing skills.</li></ul><p><strong>You will receive the following benefits:</strong></p><ul><li>Competitive salary, guaranteed for 13 months.</li><li>Attractive discretionary bonuses.</li><li>Comprehensive medical insurance (hospitalization, outpatient, Chinese and Western medical treatment, and dental care).</li><li>Five-day work schedule and bank holidays.</li><li>International career exposure and building a global professional network.</li></ul>