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Job function
Hong Kong
Work type
HK$
Listed any time
Experience
Education level
Benefit
Industry

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5 to 10 yrs


No degree required

$18K-25K/M

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專責服務忠誠會員,建立長期關係

需粵語、普通話、英文溝通能力

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Customer Service Representative (Loyalty Customers / Elite Member Service Team)

YAMADA MIYURA·Health & Beauty Care
Replied to 5 talents in 7 days
HK $18K-25K/Month
No degree required
5 to 10 yrs exp
HK work permit required
9.0 hrs/day, 5 days/wk, Office work

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Work benefits
Gratuity
Year-end bonus
Insurance plan
Medical plan
Bank holidays
Meal allowance

Job DescriptionTranslate to English
Company introduction:

Yamada Miyura x Yamada Bee Farm is a Japanese-Hong Kong joint venture company that has been established in Hong Kong for over 25 years, with a total of over 100 years of business history between the two brands.

Yamada Bee Farm has a history of 78 years, starting from beekeeping, then manufacturing honey, royal jelly, and related health supplements. Yamada Miyura has a history of 25 years, from Japanese science to combining world and Japanese patented components to manufacture high-yield "functional health food".

Job Responsibilities:

  • Dedicated service company loyal customers (Loyalty Customers), through proactive phone contact, build long-term trust relationships and brand loyalty.
  • Handle the entire process of member orders, including confirming requirements, inputting the system, verifying information, coordinating logistics and following up on delivery status, ensuring zero order errors and seamless service connection.
  • Assist members in updating their contact information, address, preference settings, and account security details in real-time, strictly abide by personal data privacy regulations, and ensure the accuracy and compliance of the CRM database.

Requirements:

  • 5-10 years of customer service or telesales experience, familiar with membership marketing concepts or retail/e-commerce industry background, are preferred.

Languages
English
Cantonese
Mandarin
Skills
Customer Service
Experienced in Customer Services
Counselling

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Louisa Tam
YAMADA MIYURA · Managing Director
Active within 3 days

Job Location

合和中心-Wan Chai, Wan Chai

灣仔皇后大道東183號

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Direction


Company Overview

Yamada Miyura x Yamada Bee Farm is a Japanese-Hong Kong joint venture company that has been established in Hong Kong for over 25 years, with a total of over 100 years of business history between the two brands. Yamada Bee Farm has a history of 78 years, starting from beekeeping and then manufacturing 100% pure honey, royal jelly essence, propolis essence, extremely high-quality honey food, cosmetics, etc., as well as medical and health supplements recognized by the Japanese government. Yamada Miyura has a 25-year history, combining Japanese top-notch scientific research technology, leading to world and Japanese government recognized special patent components, and manufacturing high-performance and cost-effective "functional health food".


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