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Job Description
Job Responsibilities
- Responsible for customer reception and seating, exhibiting a warm and professional service attitude, and creating a cozy and comfortable dining atmosphere.
- Execute front-end cash collection operations, including order processing and payment, electronic payment processing, invoice issuance, and daily verification and submission of business receipts.
- Maintain the front hall area clean and orderly, including table and chair cleaning, floor maintenance, dishware return, garbage disposal, and public facility inspection.
- Collaborate with the kitchen and service team to complete the serving process, ensure the accuracy and timeliness of the dishes, and promptly respond to customers’ dining needs and temporary adjustments.
- Assist in handling basic customer inquiries and simple complaints, such as seat arrangements, menu explanations, and waiting time notifications, etc., and promptly report to the supervisor for assistance if necessary.
- Have good communication skills and service awareness, and be able to face different types of customers with politeness, patience and empathy.
- Familiar with basic cash register operations, those with POS system or mobile payment (such as Apple Pay, Line Pay, credit card machine) experience are preferred.
- Pay attention to details and sense of responsibility, and be proactive in discovering and addressing environmental sanitation, item placement, and other on-site problems.
- Applicants with no relevant experience are also welcome to apply, the company provides complete pre-employment training and on-the-job guidance; need to be able to work shifts (including holidays and night shifts), with a stable attendance intention.
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to view full job descriptionLanguages
Cantonese
English
Mandarin
Skills
Hospitality Management
Front Desk
Receptionist
郑则文
無疆道餐飲管理有限公司 · 门市负责人
Job Location
無疆道新疆抓飯-Yau Ma Tei, Yau Tsim Mong
油麻地文英街10號
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