Job Responsibilities:

• Responsible for receiving customers’ claims, conducting a comprehensive and detailed review of claim documents to ensure their integrity and authenticity.
• Keep close communication with customers, understand the relevant situation of the compensation case in a timely manner, and answer customers’ questions about the compensation process and progress.
• Efficiently process claims to ensure follow-up work is completed within the specified time frame, thereby improving customer satisfaction.
• Regularly organize and analyze compensation data, summarize the problems and experiences in compensation work, and provide a basis for the company to optimize the compensation process.
• Maintain good communication with insurance companies and independently complete the post-sale service process for insurance policies.
• Provide other daily administrative support related to insurance policies, such as archiving, scanning, inputting, etc.

• Familiar with basic office software operations, with good data input and document management abilities.
• Have good communication and coordination skills, and be able to handle post-sales and compensation affairs independently.
• Work carefully and seriously, with strong sense of responsibility and execution ability.