Main responsibilities:

Lead the customer service team and provide quality services to residents

Ensure service levels meet company standards

Handling resident inquiries and complaints, building harmonious resident relationships

Train and guide front-line service personnel, and assist them in providing excellent customer service

Work closely with property management teams and external service providers to enhance overall resident experience

Entry Requirements:

Education and professional qualifications:

Second 5 or above

Qualifications:

Three or more years of relevant customer service work experience

Have property management-related work experience

Familiarity with computer operations

Able to speak fluent Cantonese and English, and understand Mandarin a little

Have good writing skills in Chinese and English

Personal traits:

Customer-oriented, strong sense of responsibility, proactive and positive, good communication skills, and able to build good interpersonal relationships