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Network support

法本信息技術(香港)有限公司·IT / E-Business
HK $20K-28K/Month
No degree required
1 to 3 yrs exp
HK work permit required
9.0 hrs/day, 5 days/wk, Office work

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Job DescriptionTranslate to English
Job Responsibilities:

  • Responsible for network fault pre-processing and preliminary diagnosis, ensuring that problems are identified and classified in real time, and improving overall processing efficiency.
  • Instantly respond to internal and external customer failure reports, provide professional technical support and clear communication, and maintain service quality and customer satisfaction.
  • Coordinate and manage the supplier upgrade complaint process, follow up on root cause analysis, resolution progress and response time, ensuring smooth cross-departmental collaboration.
  • Execute various daily maintenance tasks according to the team leader's instructions, including monitoring report processing, operation log archiving, and temporary project support, etc.
Requirements:

  • Master the core transmission and IP bearer network technology principles of SDH/OTN, DWDM, VPLS, MPLS, etc., and be familiar with the submarine cable networking architecture and operation characteristics.
  • Have practical configuration, monitoring and fault handling experience with SDH/OTN equipment, Ethernet switches and IP routing devices, and be able to independently complete common parameter adjustment and alarm analysis.
  • Proficient in the use of optical power meters, OTDRs, error rate meters, protocol analyzers, etc., common test instruments for on-site or remote fault location and validation.
  • Have fluent Cantonese, Mandarin and English listening, speaking, reading and writing abilities, be able to accurately understand technical documents, write English emails and participate in cross-language technical coordination meetings.

Languages
English
Cantonese
Mandarin
Skills
Information Systems Management
NetApp Storage
Network Maintenance
Network Infrastructure
Networking

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吕思奇
FABEN Information Technology (Hong Kong) Limited · 招聘专员
Active within 3 days

Job Location

中國移動環球網絡中心-Tseung Kwan O, Sai Kung

將軍澳工業邨駿昌街3號

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Company Overview

Fabin Information (Hong Kong) Co., Ltd. is a subsidiary of Shenzhen Fabin Information Technology Co., Ltd. (stock code: 300925) established in Hong Kong, dedicated to providing information technology services and digital transformation solutions to global customers. As an important deployment of Fabin Information in the international market, the Hong Kong company relies on the technical accumulation and industry experience of its headquarters in the Chinese mainland to provide high-efficiency digital transformation services to the Asia-Pacific region and global customers, assist enterprises to meet technical challenges, and promote business innovation.


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