Main responsibilities

• Supervise and coordinate the daily operations of the clinic (reception, registration, billing, dispensing/prescribing, document flow)

• Staff and shift management, on-the-job training and performance follow-up, maintaining service quality and efficiency

• Inventory and procurement management: Medical supplies and equipment monitoring, inventory, maintenance and replenishment

• Operate according to SOP and compliance requirements (infection control, drug/cold chain management, data privacy, etc.), and promote process improvement

• Income monitoring and business development

• Monitor daily/weekly/monthly income and key performance indicators

• Design and implement promotion activities with operations/marketing partners (such as health check packages, vaccines, chronic disease management)

• Review service structure; follow up on activity effectiveness and continuous optimization to enhance clinic revenue

• Actively participate in government plans including (CDCC/CRC/HCV/VSS)

Entry Requirements

• Second 5 or above; clinic or hospital work experience is preferred

• At least 3 years of front-line clinic experience with supervisory experience is preferred

• Have blood drawing practical experience; those with blood drawing/venous catheter insertion certificate are preferred

• Good writing and communication skills in Chinese and English, understanding Mandarin is even better; familiar with Outlook/Word/Excel

• Patient-centered, proactive problem-solving, sense of responsibility, and stress resistance

Key Responsibilities

• Oversee and coordinate daily clinic operations (reception, registration, billing, dispensing/pharmacy support, document flow).

• Manage manpower and rosters; provide on‑the‑job training and performance follow‑up to maintain service quality and efficiency.

• Manage inventory and procurement: monitor medical consumables and equipment, conduct stocktakes, arrange maintenance, and replenish supplies.

• Deliver customer service; continuously optimize the patient journey and service workflows.

• Operate in accordance with SOPs and compliance requirements (infection control, medication/cold‑chain management, data privacy), and drive process improvements.

• Revenue monitoring and business development:

• Track daily/weekly/monthly revenue and key indicators.

• Collaborate with Operations/Marketing to design and execute promotions (e.g., health check packages, vaccinations, chronic disease management).

• Review service mix; follow through on campaign performance and continuously optimize to increase clinic revenue.

• Telemedicine: Triage and scheduling; handle client enquiries and appointment bookings; ensure smooth and compliant workflows.

• Actively participate in government schemes, including CDCC, CRC, HCV, and VSS.

Requirements

• Form 5 or above; clinic or hospital experience preferred.

• At least 3 years of frontline clinic experience; supervisory/acting‑in‑charge experience is an advantage.

• Hands‑on phlebotomy experience; possession of a phlebotomy/IV cannulation certificate is an advantage.

• Good written and spoken Chinese and English; Mandarin is a plus. Proficient in Outlook, Word, and Excel.

• Patient‑centric, proactive problem solver with strong responsibility and resilience.