Job Title: Senior Order Manager

Job Responsibilities:

• Coordinate and manage the overall sales order process, including receiving orders, reviewing orders, production coordination, delivery arrangements and follow-up, to ensure timely delivery and customer satisfaction.

• Regularly analyze order data and customer feedback, identify process bottlenecks and propose optimization suggestions, and continuously improve order fulfillment accuracy, delivery completion rate, and customer satisfaction.

• Responsible for project follow-up and support for important customers, participating in pre-sales coordination and post-sales service connection, and assisting in maintaining long-term stable cooperative relations.

• Timely compile and submit various follow-up reports (such as order progress table, overdue analysis report, inventory warning, etc.), and provide a clear and timely business operation view to the upper level.

Work requirements:

• Have good logical thinking and meticulous execution ability, be able to handle multiple order tasks simultaneously, and maintain high efficiency and accuracy in a fast-paced environment.

• Proficient in Cantonese, with fluent English and Mandarin communication skills, able to independently write and understand Chinese and English business documents and emails.

• Proficient in Microsoft Office (especially Excel and Outlook), with basic ERP or order management system operation experience is preferred.

• Holding valid Hong Kong residency qualifications, meet one of the following visa identities: Hong Kong permanent resident, high-end talent pass (High Talent Pass), outstanding talent entry plan (Outstanding Talent Pass), non-local graduate retention/return employment arrangement (IANG), dependent entry visa, or other legal work permit.

Benefits:

• Enjoy 14 paid annual leave days, and also enjoy statutory public holidays, marriage leave, compassionate leave, maternity/paternity leave, etc. in accordance with Hong Kong law.

• Provide comprehensive medical coverage, including outpatient, inpatient, and specialist services for myself and eligible family members, to reduce the burden of health care.

• Set flexible work hours to accommodate actual business needs and adjust commuting times accordingly, promoting work-life balance.

• Provide housing allowance and meal allowance to support daily living and dining expenses; overtime is paid according to the Hong Kong Labor Law.

Salary range: HKD 20,000 to 30,000 per month, with specific salary to be determined based on the applicant's experience, skills and performance. This position is full-time, and professionals who are proactive, detail-oriented, and good at coordinating and communicating are welcome to join the team.