<p>Duties:</p><p>1. Core technical support: Responsible for solving industry customer IT infrastructure issues related to servers, storage, SAN networks, including software installation, maintenance, and deep fault diagnosis.</p><p>2. System operations and management: Responsible for providing professional technical support and maintenance for mainstream operating systems and virtualization platforms such as HP-UX, AIX, Linux, Windows, and VMware.</p><p>3. Project delivery and management: Lead or participate in enterprise-level integration projects, responsible for the design, writing and implementation of technical solutions, and support pre-sales testing and technical solution validation. </p><p>4. Customer service and technical empowerment: Act as the main technical interface for customers, provide comprehensive technical guidance and operation and maintenance support, and enhance the capabilities of the team and customers through skills sharing.</p><p>5. Process optimization and automation: By writing automated scripts, optimize daily operations and maintenance processes, and improve service delivery efficiency and system reliability.</p><p>Requirements:</p><p>1. Computer science or related professional diploma or above. Must hold a valid Hong Kong permanent resident identity card or a visa allowing legal work in Hong Kong.</p><p>2. Have more than three years of IT infrastructure technical support experience, familiar with servers, minicomputers, storage and other hardware devices. Proficient in at least two mainstream operating systems (such as Linux/Windows) and VMware virtualization operations and fault handling.</p><p>3. Fluent Cantonese, used for efficient technical communication with local customers, able to write English daily work fluently, used for writing technical documents and email communication. </p><p>4. Have a high sense of responsibility and patience, and be able to withstand strong work pressure; have excellent communication and negotiation skills, customer service awareness and team spirit. Have strong rapid learning ability, and be able to keep up with new technologies. </p><p>[Prioritization Conditions]</p><p>Having large-scale integration project planning and implementation experience.</p><p>Hold RHCE, VCP, and other related technical certifications.</p><p>Have the ability to write automation scripts (such as PowerShell, Python, Bash)</p><p>Having practical experience in network implementation, diagnosis and performance tuning.</p>