Job Responsibilities:

1. Immediate response, reply and handling of customer problems, constantly understand customer needs and provide quality service, and maintain good customer relationships;

2. Follow the company's standard process and system, serve customers to complete the application and renewal of Hong Kong identity, until the customer obtains permanent residency in Hong Kong;

3. Provide consultation and answer services to customers on a better life, education, real estate, and business in Hong Kong;

4. Regularly communicate with customers, holiday greetings, etc., and seize every opportunity to recommend products and solutions that meet their needs, thereby enhancing user brand loyalty;

5. Understand the NPS service system, provide quality services, remind or communicate with customers at any time, and let them refer new customers (with a certain referral customer evaluation indicator);

Qualifications for employment

1. Basic requirements: Hong Kong identity; above secondary school degree, at least 2 years of work experience; Cantonese and Mandarin communication is smooth, English can be read and written, and oral communication is better.

2. Core competencies: Strong communication skills, able to adapt to fast-paced work and excellent customer service awareness.