Technical Support Specialist

About us

Anydesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, Anydesk builds a platform technology to reinvent the Internet.

Join us in shaping the future of software technology!

What we are looking for

To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

• Provide technical support by phone, email, and live chat to Anydesk clients
• Develop best practices for recurring problems, together with your team
• Collaborate within and outside of your team to support broader business objectives
• Support our sales and business development team
• Contribute to knowledge management by creating technical articles and work arounds
• Advise the customer about our product with their business requirements in mind
• Ensure the satisfaction of our customers

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
• 1 years+ experience in a customer contact-centered area
• Successfully completed studies or training in the IT field
• Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
• Distinct customer and service orientation and understanding of the customer point of view
• Fluent in Cantonese, English and Mandarin with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus

Preferred Skills and Experience:

• Understanding or experience with REST API is a big plus
• Positive problem-solving attitude and a hands-on mentality
• You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful!
• We also give career starters and jumpers a chance

What we offer:

• Ambitious and self-driven culture
• Generous leave entitlements
• Hybrid working mode (WFH)
• Personal and professional development focus and room for creative ideas
• Fun place to work where everyone is valued
• Free drinks and snacks