<ul> <li>Responsible for providing technical support for Microsoft Excel, including installation, configuration, and daily use assistance.</li> <li>Install and configure Windows, Android and iOS systems on tablets to ensure they are functioning properly.</li> <li>Support POS (point of sale) system related equipment with hardware and software installation and maintenance.</li> <li>Handling common user technical issues and providing on-site or remote technical support services.</li> <li>Record technical support processes and problem-solving solutions for future tracking and knowledge accumulation.</li> </ul> <br> <ul> <li>Have basic computer skills, familiar with Microsoft Excel functions, and familiar with Microsoft Word functions. </li> <li>Understand the installation and setup process of Windows, Android, and iOS operating systems.</li> <li>Have basic hardware installation experience, able to independently complete device setup and troubleshooting.</li> <li>Have good communication skills, be able to clearly understand user needs and provide effective support.</li> <li>Working attitude is serious and positive, with a team spirit and sense of responsibility. </li> </ul>