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Air Freight Customer Services

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Skywin
Freight Forwarding / Logistics / Delivery
Posted on 02-07
HK $15K-18K/Month
No degree required
No experience limit
Work visa required
Full Time
9.0 hrs/day, 5 days/wk

Send application message

Work benefits
13-month pay
5-day week
Alternate Saturdays
Extra paternity leave
Extra maternity leave
Additional subsidies
Education subsidies
Paid overtime
Transportation allowance
Medical plan

Job DescriptionTranslate to English

According to the needs of the guests. Appropriately handle the requirements

Daily receive BOOKING. Warehouse reservation. Quotation

Arrange transportation, etc.

Job Title: Air Freight Customer Service Specialist

Job Responsibilities:

  • According to customer requirements, accurately process and follow up daily booking and warehouse arrangements to ensure goods are smoothly shipped

  • Proactively respond to customer inquiries, handle unexpected situations during transportation (such as flight delays, document loss, customs inspections), and provide real-time updates and solutions

  • Systematic recording and maintenance of customer data, order history and service feedback, supporting continuous business optimization and deepening of customer relationships

Work requirements:

  • Fluent Cantonese as the basic communication language, with good English reading and writing abilities, able to independently write emails and read English documents related to air transportation; those with basic conversational skills in Mandarin are preferred

  • Have a basic understanding of air freight processes (including IATA regulations, AWB filling, export customs clearance assistance, airport delivery arrangements, etc.), and welcome new entrants with no experience but strong learning intentions

  • Have a high sense of responsibility and attention to detail, be able to accurately handle multiple parallel tasks in a fast-paced environment, and strictly abide by the promised time frame

  • Familiar with common office software (such as Microsoft Excel, Outlook), and willing to learn the company's internal operations system and logistics management platform

  • Must hold a permanent Hong Kong resident identity, or meet the eligibility criteria for Talent Pass, Elite Pass, IANG, Dependents' visa, and other legal work permits in Hong Kong

Benefits:

  • Thirteen months' salary (year-end bonus)

  • Five-day work week, with alternating long and short weeks (every other week, one week works four days)

  • Additional maternity leave and additional maternity leave (beyond the statutory requirement)

  • Additional allowance, education allowance, overtime allowance, and transportation allowance

  • Comprehensive medical insurance plan


Languages
Cantonese
English
Mandarin
Skills
Shipping Line
International Business
Logistics Coordination

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Chow Chun HO
Skywin · Skywin Freight Solution Co.,Ltd
Active within 3 days

Job Location

宏達工業中心-Kwai Chung, Kwai Tsing

葵涌大連排道宏達工業中心1702

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Company Overview

Our company is a Hong Kong-based air freight company. It was established in 2018 and has been in operation ever since. All sides are perfect, good promotion opportunities.


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