According to the needs of the guests. Appropriately handle the requirements

Daily receive BOOKING. Warehouse reservation. Quotation

Arrange transportation, etc.

Job Title: Air Freight Customer Service Specialist

• According to customer requirements, accurately process and follow up daily booking and warehouse arrangements to ensure goods are smoothly shipped

• Proactively respond to customer inquiries, handle unexpected situations during transportation (such as flight delays, document loss, customs inspections), and provide real-time updates and solutions

• Systematic recording and maintenance of customer data, order history and service feedback, supporting continuous business optimization and deepening of customer relationships

• Fluent Cantonese as the basic communication language, with good English reading and writing abilities, able to independently write emails and read English documents related to air transportation; those with basic conversational skills in Mandarin are preferred

• Have a basic understanding of air freight processes (including IATA regulations, AWB filling, export customs clearance assistance, airport delivery arrangements, etc.), and welcome new entrants with no experience but strong learning intentions

• Have a high sense of responsibility and attention to detail, be able to accurately handle multiple parallel tasks in a fast-paced environment, and strictly abide by the promised time frame

• Familiar with common office software (such as Microsoft Excel, Outlook), and willing to learn the company's internal operations system and logistics management platform

• Must hold a permanent Hong Kong resident identity, or meet the eligibility criteria for Talent Pass, Elite Pass, IANG, Dependents' visa, and other legal work permits in Hong Kong

• Thirteen months' salary (year-end bonus)

• Five-day work week, with alternating long and short weeks (every other week, one week works four days)

• Additional maternity leave and additional maternity leave (beyond the statutory requirement)

• Additional allowance, education allowance, overtime allowance, and transportation allowance

• Comprehensive medical insurance plan