Key Responsibilities

• Analyse and document needs:

  • Gather requirements from business users and analyse how current or new applications can meet those needs.

  • Manage the design & logic of existing solutions and identify the potential improvement area. Evaluate, design and implement business process re-engineering that strive for efficiency and effectiveness to support the business growth.

• Translate between business and IT:

  • Act as a translator between non-technical business stakeholders and technical developers to ensure everyone understands the goals and functionality.

  • Plan, coordinate and configure system enhancements according to user requirements.

• System maintenance and support:

  • Assist with the creation and maintenance of user accounts, investigate and resolve data issues, and support the applications after they are implemented.

  • Manage overall Store related solutions and applications daily activities, including but not limited to resolve day-to-day system interface, maintenance, user requests and enquiries from system perspective.

• Testing and quality management:

  • Drive completion of user acceptance testing (UAT), and manage overall project implementation, such as Design, Budget, Timeline, Deliverable and Service Vendor management.

  • Provide qualified advice and systems support to users. Assure quality in deliverables by managing project implementation, communicating efficiently with different parties and identifying project risks in advance.

• Data analysis for continuous improvement:

  • Data analysis: Analyze data to identify trends, monitor key performance indicators (KPIs), and provide insights that support business decisions.

  • Proactively advocate and utilize technology innovation in digital transformation for retail industry.

Requirements

• Education: A bachelor's degree in Information Technology, Computer Science, E-commerce or related disciplines and minimum 6 years of experience in a similar role

• Communication: Excellent verbal and written communication skills are essential for working with both technical and non-technical teams.

• Analytical skills: Strong ability in problem-solving and data interpretation, effectively translate complex information into understandable insights. Attention to detail, highly organized and strong time management skills.

• Technical knowledge: Familiarity with business data systems and application development. Strong competence and experience in Retail/ Digital solution development and rollout, including but not limited to POS, KMS and related integrations to Mobile App, eCommerce and CRM.

• Project management: Experience in managing projects from start to finish, ability to manage multiple priorities in a fast-paced environment. Strong logical sense in F&B industry, digital agency and SI vendor, proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)