Assistant Information Technology Manager

Information Technology Manager (ITO)
Company Description:
Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge.

As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalized care, smart city, open and innovative education, and bilingual learning and teaching.

HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA.

Job Description:
We are now looking for a suitable person to fill the following position in the Information Technology Office:

Full-time Non-Academic
Information Technology Office
30/Oct/2024, 3:59:00 PM

Main Duties and Responsibilities
The appointee will be responsible mainly for the following:

• Assisting the managers in the user support team on service monitoring and administration;
• Providing technical services, user support, equipment maintenance, system administration, and daily operations for the University specifically in the following areas:
  • Venues and facilities, including computing laboratories and learning commons;
  • Computer software and hardware, including office automation, remote access, academic software, license control, and Cloud services;
  • End-point devices, including desktop and laptop computers, printers, mobile devices, and BYOD;
  • Helpdesk, including student hotline, staff hotline, classroom hotline, chatbots, event organization and support; and
• Performing any other duties as assigned.

Requirements:
Candidates should possess the following qualifications, experience and competence:

• A recognized degree in Computer Science or Information Technology or related disciplines;
• At least 3 years’ relevant post-qualification experience in the management of customer services, computing laboratories, user and event supports;
• Good leadership and problem-solving skills, independent and proactive; and
• Excellent communication and interpersonal skills, and proficient in both English & Chinese.

Candidates may be invited to attend a written test.

Salary and Benefits Package:
An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.