Cash register CRM

Job Responsibilities and Scope

• Accurate settlement and financial security:

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o Strictly enforce daily settlement to ensure accurate accounting, manage petty cash and business payments.

o Lead customer service quality management, respond promptly to customer phone comments and complaints, and enhance satisfaction and brand reputation.

o Waiting time (≤ 2 minutes)

• Food and discount audit:

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o Strictly review food gift, return order, and discount authorization permissions to prevent internal loopholes.

• Check-out experience and satisfaction as the final touch:

o Handle checkout queues and provide efficient, friendly service.

o Proactively ask customers about their dining experience (e.g., "Are you satisfied with today's food quality and taste?"), and report any abnormalities to the on-duty manager immediately.

CRM position's core task is to transform "one-time customers" into "high-value members" in the end.

Work requirements

• Customer file and tagging management

o Establish and maintain customer files, and deeply record customer preferences (such as: preference for private room types, favorite Shandong cuisine flavor, salty/dry taste, alcohol and beverage preferences, food allergies, etc.).

o Perform customer segmentation (e.g., VIP business guests, regular families, and singles), and precisely promote member loyalty programs.

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o For entertaining customers, conduct pre-event communication (menu reservation, side dish suggestions, table setting requirements, exclusive toasting words/scenery setup).

o Cultural empowerment: Assist the front desk team to output Lushuai cultural stories (such as the origin of dishes, the delicacy of Cumin-braised sea cucumber), and enhance the added value of the experience.

• Customer feedback and crisis public relations handling:

o Collect customer reviews from multiple channels.

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o Holiday/seasonal marketing, member birthday discounts, and customer loyalty programs.

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• Member value storage and repurchase rate (growth in repeat customer repurchase rate)

• VIP Customer Churn Rate Control

• Customer complaint closed-loop resolution rate (100%)

Cashier front desk is the CRM catcher: When the cashier is checking out, they should actively identify member status and guide casual customers to become members (for example, "You today consumed sea cucumber grand banquet, join today and enjoy exclusive pre-meal gift")

Benefits