Job Summary:

Are you ready to elevate your career in a dynamic environment? Join our team as a Call Center Manager, where you’ll lead and inspire our call center staff to deliver outstanding customer service. In this role, you’ll oversee daily operations, monitor performance, and foster a positive team culture. If you’re a results-driven leader with a passion for excellence, we want you on our team!

Key Responsibilities:

• Operational Management: Oversee the daily running of the outbound call center, ensuring all activities comply with company standards and regulatory requirements.
• Performance Monitoring: Set, monitor, and review team performance against KPIs, identifying training needs and organizing sessions to enhance skills.
• Team Leadership: Manage and train a team of call center agents, fostering a supportive and positive work environment.
• Customer Focus: Ensure high-quality customer service by addressing issues and following up on customer complaints promptly and professionally.
• Reporting & Administration: Maintain accurate data input, compile sales reports, and perform administrative tasks to support operations.

Qualifications:

• Experience: Minimum 4 years of experience in a call center, with at least 1 year in a supervisory role. Experience in outbound call center management is preferred.
• Education: Bachelor’s degree in any discipline.
• Skills: Strong leadership, communication, and interpersonal skills. Proficient in call center software and Microsoft Office Suite.
• Customer-Oriented: A proven track record of being customer-focused with a commitment to achieving team KPIs.