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Less than 1 year


Diploma of Secondary School

$21K-23K/Mth

Identify and address threats, frauds, and areas needing improvement.

Conduct in-depth analysis and reporting of quality issues.

Proficiency in English, Chinese, and Putonghua required.

ETS

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Active Recruiter

Less than 1 year


Diploma of Secondary School

$23K-25K/Mth

Identify and address potential threats and frauds

Conduct in-depth analysis and detailed reporting of quality issues

Proficient in Microsoft Office Suite and Chinese typing

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Diploma of Secondary School

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Diploma of Secondary School

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1年+ 銀行櫃檯經驗(冇經驗免問)

零壓力:絕不追數 免考牌

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Higher Diploma or Associate Degree

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至少两年品质检验相关经验,有电子元件检验背景者尤佳。

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Bachelor

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Top international insurance company

IIQE Paper 1, 2,3 required

Contribute to business goals and objectives

WallStone Partners & Company

  • Active within 3 days

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Quality Assurance Officer ( Call Center )

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ETS
Telecommunication
Posted on 02-23
HK $21K-23K/Month
Diploma of Secondary School
Less than 1 year
Work visa required
Full Time
9.0 hrs/day, 5 days/wk

Send application message

Work benefits
5-day week
Bank holidays

Job Description

Principal responsibilities:

  • Identify and address potential threats, frauds, and areas needing immediate improvement to maintain high-quality standards.
  • Share the comments & experience for handling customer feedback and complaints, enhancing both internal capabilities and external satisfaction.
  • Conduct in-depth analysis and detailed reporting of quality issues. Utilize root cause analysis methodologies to identify underlying problems and implement sustainable, effective solutions that prevent recurrence.
  • Continuously assess and monitor front-line agents’ quality performance and productivity against established standards. Provide constructive feedback, targeted coaching, and ongoing support to foster a high-performing, customer-centric front-line team that drives mutual success.

Requirements:

  • F.5 / DSE or above
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Chinese typing).
  • Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
  • Proficiency in both English, Chinese and Putonghua

Languages
English
Cantonese
Mandarin
Skills
Office Equipment
Excel
MS Office Word
Document Management

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Raymond Chan
ETS · Talent Acquisition Manager
Active within 3 days

Job Location

九龍-Kowloon City, Kowloon City

九龍

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Direction


Company Overview

Hong Kong Epro Telecom is one of the leading multimedia contact center service providers in the market, and has been a pioneer in local outsourcing since its establishment in 1990. As part of the ETS group, the company operates a 24/7 multimedia outsourcing contact center in Hong Kong and is certified with ISO 9001 and ISO 27001. Epro Telecom provides professional contact center services to multiple industries including banks, insurance, telecommunications and government departments, including internal and external customer service outsourcing, personnel dispatch, contact center facilities management and hosting, as well as contact center system solution. In addition, the company also has its own R&D team, which has designed and developed the patented WISE-xb multimedia contact center system since 2000, and the system has been widely used in major enterprises and government departments in Hong Kong. Epro Telecom in Hong Kong is one of the leading providers of multimedia contact center services in the market, pioneering local outsourcing businesses since its establishment in 1990 as part of the ETS Group. It operates round-the-clock, year-round multimedia outsourced contact center operations in Hong Kong and has been certified with ISO 9001 and ISO 27001. Epro Telecom offers professional contact center services to various industries including banking, insurance, telecommunications, and government sectors, encompassing call center outsourcing for both inbound and outbound calls, staffing provision, management and hosting of contact center facilities, and contact center system solutions. Moreover, the company boasts an in-house R&D team that has been designing and developing proprietary WISE-xb multimedia contact center systems since 2000, which have been extensively utilized by major corporations and governmental bodies across Hong Kong.


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