Key Responsibilities:

• Manage the entire complaint resolution process from receipt to closure.

• Act as the primary point of contact for escalated customer complaints and inquiries.

• Conduct thorough investigations into complaints, utilizing data and customer insights.

• Ensure all investigations adhere to regulatory requirements and company policies.

• Liaise with regulatory bodies when necessary, providing timely and accurate responses.

• Analyze complaint data to identify trends and areas for improvement.

• Generate regular reports for senior management on complaint metrics and resolutions.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.

• 6 years of experience in customer service, preferably in the life insurance industry.

• Strong understanding of complaint handling processes and regulatory compliance.

• Exceptional communication and interpersonal abilities.