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Job function
Hong Kong
Work type
HK$
Listed any time
Experience
Education level
Benefit
Industry

 About 619 jobs

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5 to 10 yrs


Bachelor

$50K-55K/M

Manage full complaint resolution process

6 years customer service experience required

Strong regulatory compliance understanding

1 to 3 yrs


Higher Diploma or Associate Degree

Negotiable

薪酬以教育局薪金評核為準

需輪班及通宵工作

持香港社會工作註冊局認可用以註冊的社會工作文憑

5 to 10 yrs


Bachelor

$25K-35K/M

管理快消品类别,达成销售目标

中国大陸采购经验者优先

拥有丰富内地供应商关系网络

No experience limit


No degree required

$4K/M

相關經驗者優先

薪資4300-4500港幣/月

學校假期福利

No experience limit


No degree required

$4K/M

有學校假期福利

相關經驗優先

月薪4300-4500元

1 to 3 yrs


Higher Diploma or Associate Degree

$23K-30K/M

2 years banking and finance experience OR 6 months pension experience required

Fluent in Cantonese and Basic English

14 days AL, 17 days Public Holidays, Birthday Leave

No experience limit


No degree required

$4K/M

有相關經驗者優先

流利粵語,良好溝通

薪資4300-4500/月

New

No experience limit


No degree required

$4K-8K/M

確保學生接送安全

彈性工作時間

月薪$3,500-8,400

Be an early applicant

Part Time

1 to 3 yrs


Diploma of Secondary School

$70-75/H

影響社會的工作環境

照顧0至6歲特殊幼兒

需與機構共同維護兒童安全

Motherschoice

  • Active within 7 days

No experience limit


Diploma of Secondary School

$15K-20K/M

享有豐厚花紅及績效獎勵

全面培訓

大專或大學學歷優先

Eden Family Office

  • Active within 3 days

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Customer Care Manager, Insurance

Omni Consulting·Finance & Banking
HK $50K-55K/Month
Bachelor
5 to 10 yrs exp
HK Residents Only
9.0 hrs/day, 5 days/wk

Send application message

Work benefits
5-day week
Birthday leave
Bank holidays
Year-end bonus
Dental plan
Family medical plan
Insurance plan
Medical plan
Marriage leave

Job Description

Key Responsibilities:

  • Manage the entire complaint resolution process from receipt to closure.

  • Act as the primary point of contact for escalated customer complaints and inquiries.

  • Conduct thorough investigations into complaints, utilizing data and customer insights.

  • Ensure all investigations adhere to regulatory requirements and company policies.

  • Liaise with regulatory bodies when necessary, providing timely and accurate responses.

  • Analyze complaint data to identify trends and areas for improvement.

  • Generate regular reports for senior management on complaint metrics and resolutions.

Qualifications:

  • Bachelor’s degree in Business Administration, Management, or a related field.

  • 6 years of experience in customer service, preferably in the life insurance industry.

  • Strong understanding of complaint handling processes and regulatory compliance.

  • Exceptional communication and interpersonal abilities.


Languages
English
Cantonese
Mandarin
Skills
Customer Service
Customer Handling

avatar
avatar
Helen Wong
Omni Consulting · Associate Consultant

Job Location

中環-Central, Central and Western

中環

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Location

Direction


Company Overview

We are a specialist recruitment company dedicated to the insurance and tech industry. Core expertise covers life actuarial, finance & accounting, IT, investment management. Based in HK, serving wider Asia.


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