Job Summary:

We are seeking a skilled and customer-focused Cloud Support Engineer with hands-on expertise in Alibaba Cloud (AliCloud) services. The ideal candidate will provide technical support and operational assistance for cloud-based infrastructure, ensuring high availability, performance, and security of our cloud systems.

Key Responsibilities:

• Provide technical support and troubleshooting for services running on AliCloud, including ECS, OSS, RDS, VPC, SLB, Function Compute, and more.

• Monitor cloud infrastructure and respond to incidents, alerts, and service degradation issues.

• Assist in provisioning, configuration, and optimization of cloud resources on Alibaba Cloud.

• Collaborate with DevOps and engineering teams to ensure best practices in cloud architecture and deployment.

• Handle incident management, root cause analysis, and service restoration.

• Maintain and update documentation related to system configurations, standard procedures, and troubleshooting guides.

• Work with Alibaba Cloud technical support and account managers to resolve advanced infrastructure issues.

• Implement and enforce security best practices and compliance standards (e.g., GDPR, ISO 27001) in the cloud environment.

• Assist in cloud cost optimization and resource management.

• Stay up to date with new features and services from Alibaba Cloud and recommend improvements.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2+ years of experience in a cloud support or system administration role.

• Strong knowledge of Alibaba Cloud (Aliyun) platform services and architecture.

• Understanding of cloud networking concepts: VPC, NAT Gateway, VPN, SLB, PrivateLink.

• Experience with Linux/UNIX system administration.

• Familiarity with cloud monitoring and logging tools (e.g., CloudMonitor, ActionTrail).

• Scripting skills in Shell, Python, or PowerShell.

• Good understanding of DevOps tools and CI/CD pipelines is a plus.

• Excellent communication and problem-solving skills.

• Certification in Alibaba Cloud (e.g., ACA, ACP) is a big plus.

Preferred Qualifications:

• Experience with hybrid cloud or multi-cloud environments.

• Working knowledge of databases such as MySQL, PostgreSQL, or MongoDB on cloud platforms.

• Knowledge of containers and orchestration tools (Docker, Kubernetes).

• Familiarity with Alibaba Cloud’s security services (e.g., Cloud Firewall, DDoS Protection, WAF).