Company Description: A leading global brokerage firm, listed on NASDAQ, with its headquarters in London. The Hong Kong office primarily focuses on commodity trading and holds an SFC Type 2 license.

Location: ICBC Tower, 3 Garden Road, Central

Nature: Permanent

Job Title: Trading System Support Analyst (Fidessa, TT, CQG) (Commodity Brokerage)

Responsibilities

• Provide first and second-line support for all front office, real-time trading, and market data systems.

• Administer user accounts and manage limit adjustments upon receiving Risk approval.

• Assist with the client On-Boarding process for both internal and external client bases.

• Handle manual ticket booking and manage client trades during system outages.

• Conduct ongoing reviews of manual processes, such as reporting, to identify improvement and automation opportunities.

• Act as a liaison between the technology department and business groups to effectively communicate system changes.

• Ensure strict compliance with the company’s regulatory requirements under the SFC and adhere to the internal operational risk framework.

• Maintain a high level of integrity and professional conduct, consistently reflecting the company's core values.

Requirements

• Minimum of two years of experience providing support for front-end trading systems and administration tools.

• Strong familiarity with platforms such as Fidessa, TT, Stellar, CQG, Webice, and CME Direct.

• Minimum of two years of experience dealing with global exchanges like ICE, CME, and Eurex.

• At least one year of experience with Exchange connectivity across global derivative, commodity, cash, and equity markets.

• Proficient working knowledge of database queries and Excel for compliance audits and management reporting.

• Prior experience with client On-Boarding using FIX and bespoke API protocols is required.

• Working knowledge of the FIX Messaging Protocol, with a minimum of six months of hands-on experience.

• Fluent in English, Cantonese, and Mandarin is a mandatory requirement for this role.

• Willingness to work shift duties between 6:30 AM and 9:00 PM (8.5 hours per shift) from Monday to Friday, with occasional evening, weekend, and public holiday coverage (if the London Metal Exchange is open).

• Proven ability to be a dynamic and proactive team player with excellent verbal and written communication skills.