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Higher Diploma or Associate Degree

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Investment product enquiries and services

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HONG KONG COMMERCIAL TIMES

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Higher Diploma or Associate Degree

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Handle incoming calls, chats, and banking inquiries

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PI Business Consulting Limited

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Handle incoming calls and chats across segments, customers

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Diploma of Secondary School

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Top international insurance company

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WallStone Partners & Company

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Bauer Kaiser & Co Limited

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1 to 3 years


Higher Diploma or Associate Degree

$25K-38K/Mth

Handle incoming calls and chats for superior customer experience

Cross-sell banking products to achieve business targets

HKSI and IIQE license required for Relationship Manager position

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(Sr) Customer Care Associate, Contact Centre

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Peoplus Recruitment
Human Resources Management / Consultancy
Updated 3 months ago
HK $20K-25K/Month
No degree required
No experience limit
Work visa required
Full Time
8.5 hrs/day, 5 days/wk

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Work benefits
5-day week
Birthday leave
Bank holidays
Family-friendly Leave
Special / extra leave
14 days annual leave

Job Description
<p>- Handle customer inquiries from different incoming channels e.g. phone, fax, email, digial media,etc.</p><p>- Informs customers by explaining procedures; answering questions; providing information</p><p>- Protect customers' privacy by verifying customer's personal information</p><p>- Maintains communication equipment by reporting problems.</p><p>- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.</p><p>- Updates job knowledge by studying new product descriptions; participating in educational opportunities, and undertaking e-learning exam and training</p><p>- Research required information using available resources</p><p>- Manage and resolve customer complaints</p><p>- Provide customers with product and service information</p><p>- Update existing customer information</p>

Languages
Cantonese
English
Mandarin
Skills
Customer Service
Experienced in Customer Services
After Sales Support
IIQE

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Cat Mak
Peoplus Recruitment · Consultant
Online

Job Location

Wong Chuk Hang-Wong Chuk Hang, Southern

Wong Chuk Hang

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Company Overview

Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, head hunting, secondment staff services, contract staff services, payroll services, and other HR outsourcing services etc.


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