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Customer Service Officer, Distribution Contact Centre

宏利人壽保險·Financial Services
Active within 6 days
HK$ *****
No degree required
1 to 3 yrs exp
HK work permit required
5 days per week, Hybrid,On-site

Send application message

Work benefits
Dental plan
Family medical plan
Insurance plan
Extra Medical Insurance
Birthday leave
Compassionate leave
Family-friendly Leave

Job Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

  • Handle enquiries and requests of on Individual Financial Products administration arising from agents.

  • Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.

  • Provide support to management and recommend productivity/service improvements.

  • Ensure accuracy and compliance of all requests to be completed with good quality standards.

  • Support to management and recommend productivity/service improvements.

  • Support ad-hoc tasks to achieve desired results of business needs.

Required Qualifications:

  • 3+ years of customer service experience preferred but not a must

  • HKDSE/HKCEE/ diploma qualification will be required IIQE 1,3,5 will be preferred

  • Preferably worked previously in a call centre/ service centre environment

  • Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

  • Excellent telephone manner with good interpersonal skills

  • Mature and pleasant personality

  • Self-motivated and able to work independently

  • Excellent service attitude and able to follow through on commitments to customers

  • Adherence to quality standards

  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

  • Good communication skills in English and Chinese, both written and spoken

When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see.

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Languages
English
Cantonese
Mandarin
Skills
Customer Service
Experienced in Customer Services
Call Centre
Inbound Calls

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Andrea Yeung
Manulife Insurance · Talent Acquisition Specialist
Active within 7 days

Job Location

Manulife Financial Centre Tower A-Kwun Tong, Kwun Tong

223 Wai Yip St, Kwun Tong

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Company Overview
Manulife has been a trusted name in Hong Kong for more than 125 years and in Macau for nearly 30 years. With a global heritage spanning well over a century, we began serving customers in Asia as early as 1897. Today, we are one of the top-tier providers of financial services in Hong Kong and Macau, offering a diverse range of protection and wealth solutions to over 2.6 million customers across both markets. We are committed to making decisions easier and lives better for our customers. Our productportfolio encompasses individual and group life and health plans, MPF products, ORSO schemes, mutual funds and wealth management solutions. We are the No. 1 MPF service provider in Hong Kong based on assets under management and net cash flows, according to the Mercer MPF Market Shares Report1. We are also the city's topmost-ranked insurance brand in terms of customer satisfaction and brand advocacy2. We understand you need different types of insurance at different stages in your life.That’s why we provide a widerange of products and servicestogive you the protectionyou needandthepeace of mindyouhope for. Through our extensive network of partnerships, we give our customers the Manulife advantage.By working with our agents, bank partners–China CITIC Bank International Ltd, DBS Bank(Hong Kong) Ltdand Standard Chartered Bank (Hong Kong) Ltd–as well as brokers, independent financial advisorsand other partners,we are committed to providing financial solutions tailored to not only your changingneedsbut your family’s as well. If you thrive on change, growth and opportunity, and are interested in a career in the financial services industry, Manulife is the place for you. Manulife's size and breadth of operation create excellent opportunities for you. We treasure innovative thinkers who have the knowledge, enthusiasm and drive to succeed and the ability to anticipate the challenges facing our industry.
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