Job Description

Respond to customer enquiry in Ecommerce platform (Facebook/ Instagram/ WhatsApp/ website) promptly

Collaborate with internal parties for customers' enquiries and/ or complaints

To be a brand ambassador and demonstrate in-depth knowledge of the luxury brand and products to the customers

To perform daily operations in the retail shop including stock management, visual merchandising and reporting, etc.

Replenishing stock and maintenance of retail room displays

Gather customer feedback to enhance service and customer experience

Who are we looking for?

Minimum 1-year of CS experience is preferred

Experience in retail start up team is an advantage

Strong communication skills with the ability to communicate effectively with internal and/or external contacts

Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills

Confident computer skills are vital as you’ll be using multiple tools and systems daily

Excellent time management & multi-tasking skills

Bilingual in a combination of two of the following, Cantonese, Mandarin or English

Careful, responsible, hard-working and love the fast pace of work

Availability: Candidates who can start immediately preferred

Working hours

Shift work every week for 5 days, 9 hours per day (including Monday to Sunday and public holidays)

If the live date, we need to provide support until 00:00