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Customer Care Executive/ Customer Service Executive

Seamatch Asia Limited·Human Resources Management / Consultancy
Replied today
HK$ *****
No degree required
No experience limit
HK work visa available
5 days per week, Fixed

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Job Description

Job Duties:

  • Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
  • Plan and suggest the strategy to deal with complicated and complaint cases
  • Execute the solution with call agents or may require calling the complainants
  • Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching / one to all communication
  • Other special tasks as assigned from Manager

To succeed in this role:

  • University graduate or at least diploma level with pension and finance experience
  • At least 1-2 years of MPF client service experience, both in employer and member level
  • Strong MPF and related knowledge
  • Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
  • Familiar with checking customer profile with back-office system
  • Good problem solving skills
  • Fluent in English and Mandarin
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Languages
English
Cantonese
Mandarin
Skills
Private Banking
Credit Management
Credit Proposals

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Wai Lee Vera So
Seamatch Asia Limited · Senior Recruitment Consultant
Online

Job Location

Sheung Wan-Sheung Wan, Central and Western

Sheung Wan

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Direction


Company Overview
Seamatch Asia Limited, a trusted recruitment partner specializing in IT and technology sectors since 2003. We have successfully supported numerous organizations with both contracting and permanent placements, and we would love the opportunity to explore how we can add value to your recruitment efforts—whether for current openings or future needs. About Seamatch Asia: • Established in 2003, focused on IT & Technology recruitment • Over 1,500 contractors currently on our payroll • Committed to delivering top-quality CVs with the fastest turnaround times • Expertise in both technology roles (cybersecurity, programming, cloud, data analysis, etc.) and non-technology roles (digital transformation, compliance, HR, ESG) • Access to over 150,000 candidate profiles in Hong Kong Our valued clients include: • Leading banks and financial institutions in Hong Kong • Government contracts, including 1,000 contractors for the Gov DPO (out of 4,000) • Tier 1 multinational IT vendors such as HP and Oracle • Major commercial companies like PCCW HKT • Semi-government organizations including SFC and TDC • Public utilities such as MTR and Hongkong Electric We pride ourselves on offering excellent value and personalized service tailored to your unique recruitment challenges. I would be delighted to arrange a brief meeting at your convenience to discuss how Seamatch Asia can support your team. Thank you for considering this opportunity. I look forward to your response.
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