Job Title: Operations and Customer Support Specialist

Job Responsibilities:

• Handling customer inquiries about electronic transportation documents, ensuring that all documents are accurately submitted and completed before the cutoff time;

• Provide registration and application operation training for new services to customers, and assist them in smoothly launching related services;

• Respond to customer inquiries about payment matters, if necessary, coordinate with the accounting department for account verification and follow-up;

• Provide daily administrative support to the registration and registration team, including file organization, data update, system records, and internal communication and coordination;

• Participate in user acceptance testing (UAT) before the new system and functional upgrade go live, to ensure that the operational process is compliant, stable, and meets business requirements;

• Regularly compile case tracking reports and accident activity records to support continuous improvement in operations and internal audits;

• Execute Saturday and Sunday work (total working hours equivalent to a five-day workweek, 5 days per week, 9 hours per day, 9:00 am to 6:00 pm) on a rotating basis.

• Have a DSE secondary school diploma or above;

• One to two years of work experience. Logistics, trade or information systems industry background is preferred;

• Fluent Cantonese, with good English and Mandarin reading and communication skills;

• Familiar with common office software (such as Microsoft Excel, Word, Outlook) and basic system operations;

• Have clear logical thinking, attention to detail, strong stress resistance, and the ability to handle multiple tasks and deliver them on time;

• Have good communication skills and service awareness, be able to actively understand customer needs and provide appropriate support;

• Must be a permanent resident of Hong Kong, and can start work immediately;

• Accept office work mode and flexible shift arrangements (including weekend shifts and possible short-term overtime)

Benefits:

• Discretionary bonuses

• Flexible working hours

• Every other Saturday work

• Education allowance

• Dental insurance plan

• Medical insurance plan

• Family medical insurance plan

Applicants should email their resume to: applyjob.ai@gmail.com