Key Responsibilities:

• Manage the customs clearance process for shipments by liaising with Hong Kong Customs and other government bodies.
• Advise customers on clearance requirements and work with them and overseas DHL offices to collect necessary documentation.
• Ensure all clearance activities comply with regulations and company policies.

Ideal Candidate Profile:

• Diploma holder with at least 3 years of experience in airport operations, freight forwarding, or a related logistics field.
• Knowledge of customs procedures and trade declarations is a strong advantage.
• Excellent communicator with strong customer service skills, fluent in English and Cantonese (Mandarin is a plus).
• Proficient in MS Office and able to work 24-hour shifts, including nights and weekends.