Main Responsibilities (Key Responsibilities)

1) Scrum Ceremony Planning and Facilitation (core)

• Design and facilitate Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, Retrospective, ensuring meetings are focused, on time, and have clear outputs.

• Assist the team in building and continuously optimizing Sprint Goal, Capacity Planning, Commitment and Tracking Mechanism, and improving predictability.

2) Delivery Management & End-to-End Process Optimization (Delivery & Flow)

• Maintain boards, dashboards, and workflow standards on Jira/Confluence (or similar tools), improving transparency and visualization.

• Drive demand → development → testing → UAT → go-live end-to-end delivery flow improvement, reduce wait and rework, and enhance delivery stability.

• Assist in implementing DoR/DoD, acceptance criteria, defect management and regression testing arrangements to ensure quality meets bank standards.

3) Obstacle identification and removal (Impediment Removal)

• Proactively identify delivery impediments (cross-team dependencies, environment/permissions, resources, unclear requirements, testing bottlenecks, approval processes, etc.), create a list and drive resolution.

• Coordinate with relevant teams (such as security, infrastructure, operations, risk, suppliers) to shorten wait times and ensure sprint focus.

4) Cross-functional collaboration and stakeholder management (banking environment focus)

• Promote collaboration and information synchronization among PO, development, QA, BA, operations and risk/compliance roles.

• Assist in managing expectations, clearly communicate scope/risk/dependency and change impact, and ensure transparent and traceable delivery decisions.

5) Agile coaching and team capability improvement (Coaching)

• Guide teams and stakeholders to understand and practice Agile/Scrum principles, cultivating a self-organizing, continuous improvement, and high-trust collaboration culture.

6) Data-driven management and continuous improvement (Metrics)

• Through data tracking and analysis of delivery performance, such as: Burndown/Burnup, Velocity (assistance), Throughput, WIP, Lead/Cycle Time, Defect Trend.

• Regularly output the team's delivery status (progress/risk/barriers/improvement effectiveness), and propose specific and executable improvement suggestions.

Requirements

Education and experience

• University degree or above, information technology, information management or related sciences are preferred.

• Have 3 years or more of Scrum Master/Agile Delivery Management-related experience.

• Applicants with experience in banking or IT delivery environments affected by compliance/governance requirements are preferred.

• Preference will be given to those with Scrum Master/Agile certification (such as PSM I/II, CSM, etc.)

Skills and abilities

• Familiar with Jira/Confluence (or similar tools), able to build boards, Dashboards, reports and workflows.

• Have excellent meeting facilitation (Facilitation), conflict resolution, problem analysis and push for implementation.

• Have good Chinese and English communication skills (oral and written), and be able to clearly report delivery status and risks.

• Understand common bank processes: Change Management, Release Management, UAT Control, Risk Assessment/Approval Node.

• Have DevOps, CI/CD, test automation, quality management or SRE collaboration experience.