Job Responsibilities

• Provide Front of House service, including greeting customers and handling general inquiries.

• Handle all incoming phone inquiries, Email, Facebook, and WhatsApp messages.

• Provide daily administrative and clerical support to the team.

• Responsible for the end-to-end sales order fulfillment process from order receipt and processing to delivery

• Schedule service appointments and coordinate service timelines with the service team to ensure efficient workflow.

• Communicate with customers regarding the status of their vehicle, including any delays or additional repairs needed, and provide updates throughout the service process.

• Via WhatsApp and social media channels to boost sales and after-sales business opportunities.

Job Requirements

• DSE/ HKCEE or above

• 2 years or above working experience in Customer Service or related, experience in the automotive industry would be preferred

• Customer service-oriented with excellent customer service skills and communication skills

• Independent, able to work under pressure and meet tight deadlines

• Strong proficiency with MS Word, Excel, and Outlook.

• Good command of English and Chinese.

Job Responsibilities

• Responsible for front-line customer service, including greeting visiting customers and handling various general inquiries

• Answer all incoming calls for inquiries and respond to customer messages through email, Facebook, and WhatsApp, etc.

• Provide daily administrative and clerical support to the team to ensure departmental operations run smoothly

• Full responsibility for the execution of sales orders, from receiving orders, processing confirmations, arranging delivery to final delivery

• Proactively update customers on vehicle maintenance progress, if there is any delay or additional inspection required, communicate and explain immediately, and provide clear information throughout the entire service process

• Utilize WhatsApp and social media platforms to actively expand sales and after-sales service opportunities

• Secondary School Diploma (DSE/HKCEE) or above

• 1 to 3 years of customer service experience; those with automotive industry experience are given priority

• Customer-centric, with excellent service awareness, communication skills, and empathy

• Independent and proactive, able to complete tasks efficiently under pressure and meet urgent deadlines

• Proficient in Microsoft Word, Excel, and Outlook

• Able to communicate fluently in Cantonese, English, and Mandarin

• Must be a permanent resident of Hong Kong (meet the local work visa qualifications)

• Office work, working hours are from Monday to Saturday, 08:30–18:00

• Working location: Kowloon, Tseung Kwan O

• Birthday leave

• Medical plans