VIP Guest Relations Officer

Job Responsibilities

• Responsible for receiving high-end guests at hotels and related facilities, providing exclusive, detailed and high-quality one-to-one service experience

• Proactively understand and quickly respond to VIP needs, coordinate internal resources, and properly arrange for accommodation, transportation, dining, and activity participation

• Full follow-up on VIP check-in and visit process, ensure seamless connection at each stage, and enhance overall satisfaction and brand loyalty

• Establish and maintain a VIP file, conduct regular relationship follow-ups and needs analysis, and drive personalized service upgrades

• Support the preparation and on-site execution of important reception activities, including VIP welcome ceremonies, special events, and business meetings,

• Collaborate closely with the front desk, concierge, dining, housekeeping, and other departments to ensure cross-departmental service consistency and professional standards

• Secondary school graduation or above; Educational qualifications are not limited, those with excellent service awareness and learning abilities are also welcome to apply

• No age limit, welcome those with hotel, high-end retail, aviation, club or customer service related experience; those with no experience but with high sense of responsibility and service enthusiasm can also be considered

• Appropriate image and manner, excellent empathy, emotional management skills, and on-the-spot problem-solving skills

• Skilled in active listening and communication, with clear expression, problem analysis, and coordination and resolution skills

• Able to adapt to shift work arrangements (daily working hours 10:00–22:00, actual shifts coordinated according to operational needs), and flexible to work days

• Medical insurance and insurance plans

• Year-end bonuses

• Commuting allowance

• Transportation allowance

• Free employee meals

• Flexible work schedule

• Special / extra leave

• Recreational and sports facility usage rights