Responsibilities:

l Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangements when required;

l Ensure high levels of guest satisfaction by assisting with check-ins, check-outs, handling guest inquiries, and resolving complaints efficiently;

l Assists Front Desk Manager and supervises the overall activities at the Front Desk;

l Review the work procedures at the Front Desk and modify to improve the quality;

l Shift Duty required;

l Multi-functional, flexible and perform ad hoc assignment as required.

Requirements:

l Degree / Diploma Holder in Hospitality Management or related disciplines;

l Strong sense of responsibility and time management and detail-minded;

l Energetic, proactive, and enthusiastic, with a positive attitude and strong communication and interpersonal skills;

l A cheerful and reliable team player and be able to work independently under pressure;

l Fluent in written & spoken English and Chinese (Cantonese & Mandarin);

l Minimum 3 years of experience work in hotels / hospitality industry;

l Strong System knowledge with experience in Opera or Hotel PMS is a plus;

l Immediate available is highly recommended.

(Applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only.)