Job Description:

One: Operations planning and process management

1. Operational planning and execution

• Based on the company's overall strategy, develop annual / quarterly work plans for backend operations and drive them to implementation; establish an operational efficiency monitoring mechanism, regularly track key operational indicators (such as transaction processing time, customer response speed, account opening cycle, etc.).

2. Process standardization and optimization

3. Digital transformation drive

• Lead the evaluation and introduction of suitable operational management systems and automation tools; drive the construction and integration of CRM, transaction management, data analysis, etc. platforms; use data analysis methods to provide operational decision support to management.

II. Trading and operations management

1. Transaction execution supervision

• Supervise the receipt, confirmation and execution of daily trading instructions to ensure accurate and timely completion of transactions; establish a transaction reconciliation mechanism to ensure transaction records are consistent with brokers, custodians and other external institutions; manage the transaction life cycle, including pre-trade checks, trade execution, settlement confirmation and exception handling.

2. Investment portfolio operations support

• Collaborate with investment research and asset allocation teams to ensure smooth daily operations of the investment portfolio; supervise holding monitoring, impending product warning, and reinvestment calculation, etc. Post-investment operations; ensure the accuracy and timeliness of investment-related data to support investment decisions and customer reports.

3. Transaction risk control

Three. Customer service and account management

1. Customer service system

• Establish and manage a multi-level customer service system to ensure timely and professional responses to customer problems; develop customer service standards and service level agreements (SLAs) to continuously improve customer satisfaction; manage customer service teams, including personnel training, performance evaluation, and quality control.

2. Account Opening & KYC/CDD / Customer Identification & Customer Due Diligence

• Coordinate customer onboarding processes to ensure efficiency and compliance; responsible for conducting customer due diligence (CDD) to ensure compliance with anti-money laundering (AML) requirements; manage customer files and master data to ensure information integrity, accuracy, and security.

3. Customer experience optimization

• Regularly collect and analyze customer feedback, identify pain points in the customer journey; drive customer service process optimization, enhance overall customer experience; establish a customer complaint handling mechanism to ensure complaints are properly resolved.

Four. Data Management and Analysis

1. Data Governance

• Establish a company-level data governance framework, clarify data ownership, data quality standards and data security requirements; coordinate customer data, transaction data, product data and other types of data for unified management; ensure that data processing activities comply with the Personal Data (Privacy) Ordinance and other data protection regulations.

2. Data analysis and reporting

• Establish an operational data analysis system to provide operational insights and decision support to management; regularly compile operational reports, including transaction statistics, customer analysis, and operational efficiency; support business departments’ data needs and drive data-driven business decisions.

3. System and data security

• Ensure the stability and security of the operating system, develop disaster recovery and business continuity plans; manage system permissions to ensure compliance and security of data access; cooperate with internal and external audits, provide operating data and process-related information.

Five. Cross-departmental collaboration and team management

1. Cross-departmental collaboration

• Serve as a key interface between the backend and front-end, ensuring that business requirements and operating capabilities are effectively matched; coordinate resources from various departments and promote the smooth implementation of operation-related work in major projects.

2. Team building and management

• Responsible for the assembly, cultivation and daily management of the operation team; set team performance goals, conduct regular performance evaluations and feedback; create a positive and uplifting team culture, enhance team cohesion and professional skills.

3. Supplier and partner management

Job Requirements

· Bachelor's degree or above, majoring in finance, economics, business administration, information management, etc., is preferred.

·Familiar with the Hong Kong financial regulatory environment, understand the anti-money laundering (AML) and customer due diligence (KYC/CDD) requirements; those holding SFC-related licenses (Type 1/4/9 preferred) are preferred.

· More than 8 years of financial industry operations and management experience, with at least 3 years of management position experience.

·Applicants with cross-border business operation experience are preferred, familiar with the operation of the domestic and Hong Kong financial markets.

·Have team building and management experience, and be able to lead the operations team.

·Operations Management Skills: Proficient in the entire backend operations of financial institutions, with process design and optimization capabilities.

·Risk compliance awareness: Familiar with financial supervision and regulation requirements, and have strong risk identification and control abilities.

·Data analysis skills: Proficient in using data analysis tools, able to make data-driven decisions.

·System understanding ability: Familiar with the common systems used in the financial industry (such as CRM, trading systems, investment portfolio management systems, etc.).

· Project management skills: Have strong project promotion and execution abilities, and be able to drive cross-departmental project implementation.

·Fluent in Mandarin, Cantonese and English (writing and speaking); excellent cross-departmental communication and coordination skills; strong written expression skills.

·Strong sense of responsibility and ownership, able to withstand high-intensity work pressure; balance strategic thinking and detailed execution; open attitude and continuous learning willingness; good professional ethics and compliance awareness.