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Green Zone Team Head – Retail Bank || Retail Bank

WallStone Partners & Company Limited·Human Resources Management / Consultancy
Replied to 17 talents in 7 days
HK$ *****
Diploma of Secondary School
3 to 5 yrs exp
HK work visa available
5 days per week, Fixed

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Work benefits
Extra maternity leave
Generous Annual Leave
Additional subsidies
Year-end bonus
Dental plan
Extra Medical Insurance
Low-interest Loan

Job Description

Green Zone Team Head – Retail Bank

Monthly salary: $45,000 - $60,000

Grade: Junior Management

Working location: Hong Kong / Kowloon / New Territories

Position highlights

  • Bank front-line management layer, leading the team to provide quality customer service

  • Focus on high-end/priority wealth management customer service and relationship management

  • One-stop personal banking services, covering opening an account, mortgage, credit card, loan, insurance, etc.

Main responsibilities

  • Manage the branch customer service team to ensure service quality and smooth processes

  • Handling customer inquiries, complaints and service needs, providing professional solutions

  • Coordinate internal departments to support daily operations and compliance requirements of branches

  • Monitor service indicators and drive service improvement and business growth

Entry Requirements

Have bank RM experience

Good Chinese and English communication skills

Proactive, customer-oriented, and able to work under pressure

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Languages
Cantonese
English
Mandarin
Skills
Retail Banking

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Sienna Wong
WallStone Partners & Company Limited · Recruitment Consultant
Active within 3 days

Job Location

旺角-Mong Kok, Yau Tsim Mong

旺角

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Company Overview
WallStone Partners has been dedicated to excellence in providing executive search consulting to the international companies based in operating from Hong Kong & Asia. Our reputation is based on our successful track record, creative and consultative approach, and commitment to quality, integrity and professionalism as well as an ability to develop enduring, effective working relationships.

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