Company Description: A leading telecommunications provider, this company offers a wide range of services including fixed-line, broadband, mobile, and enterprise solutions. It is dedicated to connecting communities and enabling digital transformation.

Location: Sha Tin reporting center (with support for other retail shops)

Nature: Renewable Contract

Job Title: IT Help Desk & POS Support

Responsibilities

• Offer first-tier support service for IT infrastructure to end users.

• Ensure robust daily business operation across stores, service offices, and the warehouse.

• Cover infrastructure services including workplace management, server operation, network, capacity, basic database administration, IT security management, facility management, and appointed projects.

• Proactively monitor daily infrastructure or application services.

• Implement preventive actions and solutions in collaboration with the Customer Group IT, contractors, or service providers.

• Provide first-tier efficient service to store end users.

• Act as the focal point for first-tier help desk service, server, storage, and network support.

• Record, respond to, or escalate user incident logs to teammates.

• Ensure service levels are secured and delivered to maintain high-level service satisfaction.

• Participate in IT infrastructure projects for stores, service offices, and the warehouse.

• Assist with planned activities or appointed assignments from the line manager.

• Responsible for updating documentation of the infrastructure landscape.

• Assist in conducting necessary training for store end users to increase basic IT knowledge.

• Reduce the number of incidents by enhancing user IT knowledge.

• Perform all daily tasks according to set procedures, rules, and guidelines.

• Secure the availability of business applications.

• Engage with Risk Management for IT security policy adherence to manage and secure business information in the store.

Requirements

• Possess two to three years of IT-related working experience, preferably in the retail industry.

• Demonstrate medium-level knowledge of IT infrastructure and basic knowledge of applications.

• Exhibit a strong passion for performing daily operational support.

• Possess strong communication and interpersonal skills.

• Be customer service oriented.

• Demonstrate logical and creative thinking abilities.

• Possess good communication skills in both written and verbal English.