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Clinic in charge Clinic supervisor (Rainbow/North Point)

康健醫療集團·Medical / Pharmaceutical
Replied to 21 talents in 7 days
HK$ *****
Diploma of Secondary School
3 to 5 yrs exp
HK Residents Only
Working day negotiable, Fixed, Rotating shifts

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Work benefits
Compassionate leave
Dental plan
Family medical plan
Insurance plan
Extra Medical Insurance
Paid overtime
Year-end bonus
Bank holidays

Job Description

Main responsibilities

  • Supervise and coordinate the daily operations of the clinic (reception, registration, billing, dispensing/prescribing, document flow)

  • Staff and shift management, on-the-job training and performance follow-up, maintaining service quality and efficiency

  • Inventory and procurement management: Medical supplies and equipment monitoring, inventory, maintenance and replenishment

  • Operate according to SOP and compliance requirements (infection control, drug/cold chain management, data privacy, etc.), and promote process improvement

  • Income monitoring and business development

  • Monitor daily/weekly/monthly income and key performance indicators

  • Design and implement promotion activities with operations/marketing partners (such as health check packages, vaccines, chronic disease management)

  • Review service structure; follow up on activity effectiveness and continuous optimization to enhance clinic revenue

  • Actively participate in government plans including (CDCC/CRC/HCV/VSS)

Entry Requirements

  • Second 5 or above; clinic or hospital work experience is preferred

  • At least 3 years of front-line clinic experience with supervisory experience is preferred

  • Have blood drawing practical experience; those with blood drawing/venous catheter insertion certificate are preferred

  • Good writing and communication skills in Chinese and English, understanding Mandarin is even better; familiar with Outlook/Word/Excel

  • Patient-centered, proactive problem-solving, sense of responsibility, and stress resistance

Key Responsibilities

  • Oversee and coordinate daily clinic operations (reception, registration, billing, dispensing/pharmacy support, document flow).

  • Manage manpower and rosters; provide on‑the‑job training and performance follow‑up to maintain service quality and efficiency.

  • Manage inventory and procurement: monitor medical consumables and equipment, conduct stocktakes, arrange maintenance, and replenish supplies.

  • Deliver customer service; continuously optimize the patient journey and service workflows.

  • Operate in accordance with SOPs and compliance requirements (infection control, medication/cold‑chain management, data privacy), and drive process improvements.

  • Revenue monitoring and business development:

  • Track daily/weekly/monthly revenue and key indicators.

  • Collaborate with Operations/Marketing to design and execute promotions (e.g., health check packages, vaccinations, chronic disease management).

  • Review service mix; follow through on campaign performance and continuously optimize to increase clinic revenue.

  • Telemedicine: Triage and scheduling; handle client enquiries and appointment bookings; ensure smooth and compliant workflows.

  • Actively participate in government schemes, including CDCC, CRC, HCV, and VSS.

Requirements

  • Form 5 or above; clinic or hospital experience preferred.

  • At least 3 years of frontline clinic experience; supervisory/acting‑in‑charge experience is an advantage.

  • Hands‑on phlebotomy experience; possession of a phlebotomy/IV cannulation certificate is an advantage.

  • Good written and spoken Chinese and English; Mandarin is a plus. Proficient in Outlook, Word, and Excel.

  • Patient‑centric, proactive problem solver with strong responsibility and resilience.

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Languages
English
Mandarin
Cantonese
Skills
Healthcare

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Ringo Wan
Health Group · Senior HR & Admin Officer
Active within 3 days

Job Location

清水灣道8號-Ngau Tau Kok, Kwun Tong

牛頭角清水灣道8號清水灣道8號

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Company Overview
The Healthy Group was established in 1989 and is one of the largest and oldest medical groups in Hong Kong. The Group was transferred from the Hong Kong Stock Exchange's Growth Enterprise Market to the Main Board in 2008 (stock code: 3886), with its core business being healthcare industry investment and providing and managing medical and related services. With the Group's rapid growth and business expansion, the Group has extended its business to primary and specialist medical care, healthcare service management, medical diagnosis, health check-ups, medical aesthetics, and corporate consulting and advice. We provide our employees with a competitive salary and benefits package, and we sincerely invite high-quality talents to join us and grow with the Group.
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