1. Reservation Management

2. Check-In and Check-Out Procedures

3. Guest Services and Communication

Hotel Receptionist

• Responsible for managing room reservations, including handling, modification, and cancellation of reservations through phone, email, and online platforms, ensuring accurate and timely system data updates.

• Execute guest check-in and check-out procedures, verify identification documents, collect deposits (if applicable), issue room keys, and clearly explain hotel facilities, Wi-Fi usage, and check-out time, etc. important information.

• Provide professional and friendly front-line customer service, proactively respond to guest inquiries, complaints and special needs (such as extra beds, baby cribs, luggage storage, etc.), coordinate with the housekeeping department, food and beverage department and other departments to provide rapid support.

• Execute shift work within the daily 9-hour shift (08:00–22:00), covering Monday to Sunday, and with the ability to flexibly accommodate holiday and peak period manpower arrangements.

• Maintain the front desk area clean and orderly, properly store keys, bills, reports, etc. files, and complete daily shift records and cash/credit card settlement reports according to the standard.

• Fluent in Cantonese as the main communication language, with basic English and Mandarin conversational skills, able to handle daily conversations and written communication with international travelers clearly.

• No academic qualifications are required, fresh graduates or career changers are welcome to apply; no relevant work experience is necessary, but you must demonstrate a high level of service enthusiasm, sense of responsibility, and stress resistance.

• Appearance is neat and attitude is friendly, with good communication skills and empathy, and the ability to maintain patience, attention to detail, and team spirit in a fast-paced environment.

• Discretionary bonus

• Paid overtime

• Bank holidays