Bank Contact Centre Roles:

1) Investment Service

• Degree or above
• With qualifications in HKSI will be preferred
• At least 2 years of relevant working experience in retail banking / financial institution, customer services experience a definite advantage
• With strong sales and services orientation, independent, self-motivated, customer-centric and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed
• Applicants with less experiences will be considered as Personal Banking Executive
• Applicants with more experiences will be considered as Personal Banking Manager

2) Digital Hub

• Degree or above
• With qualifications in IIQE and HKSI will be preferred
• Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
• With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
• Customer-focused, independent, self-motivated and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed
• Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager