Knowledge, Skills and Abilities:

• Proactive, good communication, problem-solving, planning, and organization skills

• Ability to multi-task and prioritize

• Basic knowledge of the end-to-end business processes in the functional areas assigned

• Ability to work independently, as well as collaboratively, within a team

• Problem-solving skills for difficult to complex issues

• PC hardware & software technical knowledge and ability to continuously learn while

operating in a fast-paced, demanding environment are necessary.

• Must be able to maintain a high level of confidentiality due to issues of security

• Deliver and demonstrate a high level of customer service.

• Demonstrated in-depth familiarity with Windows operating systems, PC

hardware/software, and TCP/IP LANs

• Demonstrated operational familiarity with iOS and OSX.

• Demonstrated initiative, be a self-starter.

Qualifications:

• 3 years supporting technology in a fast-paced environment

• 3 years customer service experience

• Able to work outside normal business hours for emergency issues

• Proficiency in both English and Cantonese