Key Responsibilities:

Operations and stakeholder management:

· Work closely with the Manager to oversee daily activities of the care food manufacturing operations, ensuring production quality and meeting sales target.

· Work with the Manager to support on sales strategies to attract new clients and retain existing ones.

· Engage and collaborate with internal departments, external stakeholders, and community partners to support organizational goals.

· Manage customer interactions including inquiries, prepare quotations, after-sales service, sales tracking, etc.

· Build and maintain strong relationships with clients to support business development and growth initiatives.

· Maintain a CRM system track leads, opportunities and client interactions

· Represent the organization at community forums, public events, and other external engagements.

Operation coordination:

· Assist in planning and executing related events (e.g. community fair, cooking demonstrations, seminars, workshops, etc.), including staffing, set up and equipment needs.

· Execute projects by collecting relevant data, conducting analysis and research, developing deliverables, implementing initiatives, and monitoring impacts.

Reporting and Analysis:

· Prepare regular sales and operations reports for management.

· Analyze customer feedback and operational data to improve service quality.

· Track KPIs and suggest improvements to enhance efficiency and customer satisfaction.

· Track project milestones, manage budgets, and monitor KPIs to ensure project objectives are met.

· Support the fulfilment of projects and grant applications

· Resolve ad-hoc and critical issues swiftly to minimize disruption and maintain operational stability.

Requirements:

· Diploma /Degree in Food production / Operation Management, Business Administration, or related disciplines.

· 1-2 years relevant experience

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

· Strong organizational skills and attention to detail

· Good command of written and spoken Chinese and basic English

· Ability to prioritize tasks and work under pressure

· Detail-minded, well-organized and sensitive to figures, self-motivated and willing to take up challenges.

Benefits:

· Five days work, may need to work offsite and on Saturdays (compensation leave and advance notice will be provided)

· Annual Leave 14 to 21 days

· Medical and Dental Insurance

· Birthday Leave, Marriage and Compassionate Leave

· Study Allowance

· Children's Scholarship

· Free Breakfast, Free Snacks and Drinks

· Annual Discretionary Bonus