Pok Fu LamCustomer Service - Customer Facing

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Title: Customer Service Executive

About the role:

• Help to solve internal client’s issue

• Deal with all enquiries in a professional and courteous manner, in person, on phone or via e-mail

• Maintaining a presentable image for the reception and public area inside the office

• Providing office administrative support and assisting manager in ad-hoc projects

• Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall.

• Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services.

• Handle customer complaints and feedback where appropriate

• Perform other duties/ad hoc projects as assigned by the superior

• Perform general office administrative duties as assigned, including filing documents, procurement and maintenance of office equipment, stationery and water

Building great impressions and experience

You’ll be the face of JLL—that’s why creating a welcoming yet professional image of the company is vital to your role. As our stakeholders’ first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with. Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.

Keeping a well-oiled workplace

Together with the facilities management team, you’ll help ensure that clients, vendors and employees enjoy a safe and positive experience. You’ll be trained to follow escalation and incident reporting procedures, and comply with the firm’s safety guidelines and strategies.

Your responsibilities also include, but are not limited to: booking meeting rooms; managing office supplies inventory; handling paperwork on maintenance-related activities; and updating the phone directory and company brochures. You’ll also be expected to assist the facilities management team in overseeing contractors on-site and finding vendors and services.

Sound like you? To apply you will have:

• Diploma or above with 1 year relevant experience

• Shift working might be required time to time

• Strong Customer Service focus

• Good people skills and ability to interact with a wide range of client staff and demands

• Strong PC literacy and proven ability to manage daily activities using various systems including MS excel and PowerPoint.

• Able to speak and write English

  Knowledgeable and experienced