<p><strong>Report to: Quality Service Supervisor<br></strong>If you are attracted to dynamic airport operations and passionate about creating exceptional customer experiences, we look forward to you joining our largest service team at Hong Kong International Airport. As an outstanding airline representative, you will interact with passengers from different cultural backgrounds, making our passengers feel relaxed before their flight. At the same time, you will take on the role of brand ambassador and tackle various challenges. <strong><br><br>**Airport Service Department Business Development Ladder**<br></strong>Customer Service Officer III > Customer Service Officer II > Quality Service Supervisor > Shift Manager > On-Duty Manager<br>If your work performance and skills meet the requirements, you will be given a promotion opportunity after 18 months or more of employment*<strong><br><br>Main responsibilities</strong></p><ul><li><p>Become a brand ambassador and provide the best customer service to travelers at airports, Hong Kong or Kowloon Airport Express Station and Hai Tien Passenger Terminal</p></li><li><p>Starting with check-in services, provide high-quality seamless airport services to passengers</p></li><li><p>Provide sincere and polite assistance to passengers at the check-in counter, departure and arrival lobbies</p></li><li><p>Assist in executing other logistics work</p></li><li><p>Prepare flight-related documents to ensure flight safety and on-time departure</p></li></ul><p></p><p><strong>Entry Requirements</strong></p><ul><li><p>Legally employed in Hong Kong</p></li><li><p>Must be 18 years old</p></li><li><p>Hong Kong Secondary School Entrance Examination / Diploma Examination or equivalent academic qualifications</p></li><li><p>Have fluent English and Cantonese communication skills, and those who understand Mandarin are preferred</p></li><li><p>Welcome fresh graduates to apply; those with 1.5 years or above of aviation/related services industry experience will have the opportunity to receive a salary commensurate with their qualifications</p></li><li><p>Need shift work (including overnight shifts; working on weekends and public holidays)</p></li><li><p>Excellent customer service and communication skills</p></li><li><p>Since the position you applied for is a safety-sensitive position, you are required to pass a pre-employment drug test</p></li></ul><p></p><p><strong>Benefits</strong></p><ul><li><p>Become a part of a world-class quality service brand</p></li><li><p>Have good training and career development opportunities</p></li><li><p>Enjoy a diverse and inclusive work culture in a safe and collaborative work environment</p></li><li><p>Enjoy overnight and public holiday special work allowance</p></li><li><p>Medical insurance and flexible benefits plan</p></li><li><p>Flexible retirement plan</p></li><li><p>Employees and their families can enjoy airfare discounts</p></li><li><p></p></li></ul><p>*Subject to relevant terms and conditions<br><strong><br>Reports to: Service Excellence Lead</strong></p><p>If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.</p><p>Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.</p><p><strong><br>**Promising and Structured Career Development in Airport Services Delivery Department**<br></strong>Customer Service Officer III > Customer Service Officer II > Service Excellence Lead > Manager on Duty > Duty Manager</p><p>Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.</p><p><strong><br>Key Responsibilities</strong></p><ul><li><p>Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon Airport Express Station, Sky Pier Terminal, and designated pre-flight registration locations </p></li><li><p>Deliver a seamless airport experience to our passengers from check-in to boarding </p></li><li><p>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </p></li><li><p>Opportunities to assist some behind-the-scene operations tasks </p></li><li><p>Prepare flight related documentations to ensure safe and an on-time operations </p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Right to work in Hong Kong</p></li><li><p>Minimum age of 18</p></li><li><p>HKCEE /HKDSE or equivalent qualification</p></li><li><p>Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage</p></li><li><p>Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer with a competitive package</p></li><li><p>Flexibility to work on shift schedules (including overnight, weekend, and public holidays)</p></li><li><p>Customerservice-orientedattitudeand good communicationskills</p></li><li><p>As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test</p></li></ul><p></p><p><strong>Benefits</strong></p><ul><li><p>Being part of a world-class service brand to be proud of</p></li><li><p>World-class training and structured career progression path</p></li><li><p>A safe and collaborative working environment which embraces a diverse and inclusive culture</p></li><li><p>Special allowance(s) is entitled to overnight and public holiday shifts</p></li><li><p>Medical coverage & other flexible benefits</p></li><li><p>Flexible retirement scheme</p></li><li><p>Discounted travel across many airlines for you and your family</p></li></ul><p><strong><br></strong>Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.<br><br>*Terms and Conditions Apply</p>
China Airlines, established on September 24, 1946, is Hong Kong's flagship airline, with its headquarters at Hong Kong International Airport. The company mainly operates regular passenger and cargo services, with a service network covering multiple countries and regions. China Airlines has 179 aircraft and operates 83 flights to destinations including cargo. As an international airline, China Airlines provides not only flight transportation, but also air catering, ramps and passenger handling, ground handling, cargo, commercial laundry, and aircraft maintenance. China Airlines is a member of the oneworld airline alliance and is constantly striving for fleet renewal, product and service innovation. In addition, China Airlines also attaches great importance to corporate diversity and inclusiveness, and is committed to creating a gender-equal working environment, making it a global family. In the past few years, China Airlines has experienced the impact of the pandemic and sustained development, but has always been committed to providing the safest and most reliable services.
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