1. Professional background: College degree or above, medical, nursing, public health, etc. Relevant professional background is preferred.

3. Skill requirements: Have excellent communication skills, affinity and patience, and be able to establish a good trust relationship with customers and families of different ages and backgrounds. Have strong problem-solving skills, be able to quickly give reasonable solutions to sudden situations or complex problems encountered in the customer experience process.

4. Personal qualities: Have team spirit, be able to work with various departments within the company to achieve service goals. Be familiar with commonly used office software, and have basic skills in document organization and data statistical analysis.

5. Job Responsibilities:

（1） Responsible for face-to-face communication with customers and their families, in-depth understanding of their medical needs, disease conditions, etc. detailed information, provide professional and thoughtful medical consultation and advice.

（4） Collect feedback from customers and their families, optimize and improve the company's medical consultation services, and enhance service quality and customer satisfaction.

（5） Assist in the organization of medical and health knowledge popularization activities, such as holding health lectures and health salons, etc., to enhance public awareness of medical and health.