Sai KungManagement

Oversee daily operations of our signature Chinese dining establishment, Fan Guan, ensuring exceptional guest experiences that reflect Rosewood’s luxury standards and authentic cultural relevance. This role requires a dynamic leader who can manage all aspects of restaurant operations while maintaining the highest standards of service, quality, and profitability.

Responsibilities

1) Operations & Service

• Oversee daily restaurant operations including opening/closing procedures and compliance with health, safety, and hygiene regulations

• Monitor service flow during peak and off-peak periods, making real-time adjustments to optimize guest satisfaction

• Coordinate with culinary team to ensure menu execution meets quality and presentation standards

• Maintain restaurant ambiance, cleanliness, and overall guest environment

2) Guest Experience

• Deliver exceptional, personalized service that anticipates and exceeds guest expectations

• Build strong relationships with regular guests, understanding their preferences and special requirements

• Handle guest feedback, complaints, and special requests with professionalism and efficiency

• Ensure culturally relevant dining experiences that honor authentic Chinese culinary traditions

3) Team Leadership

• Lead, motivate, and develop a high-performing team of associates

• Conduct regular training sessions on service standards, menu knowledge, and cultural authenticity

• Manage staff scheduling, attendance, and performance evaluations

• Foster a positive work environment that encourages teamwork and professional growth

4) Financial Management

• Achieve revenue targets and profitability objectives through effective cost control and revenue optimization

• Monitor daily sales, covers, and average spend, implementing strategies to maximize performance

• Control food and beverage costs, minimizing waste and ensuring efficient inventory management

• Prepare and manage operational budgets, forecasts, and financial reports

• Implement upselling techniques and promotional activities to drive revenue

5) Collaboration

• Work closely with Director of F&B to align restaurant operations with overall F&B strategy

• Collaborate with culinary team on menu development, seasonal offerings, and special promotions

• Liaise with other departments including Events & Partnership, Academy Experience, and Sports Development & Education

Qualifications

• Minimum 5 years management experience in upscale Chinese restaurants or luxury hotel dining

• Strong understanding of authentic Chinese cuisine, service traditions, and cultural nuances

• Proven track record in fine dining operations with exceptional leadership abilities

• Solid business acumen with understanding of financial metrics and cost control

• Fluency in Cantonese and English (Mandarin is an advantage)