San Po Kong

Key Responsibilities​​

​​1. Client Support & Liaison Coordination​​

• Assist the Key Account Manager in maintaining relationships with existing major clients, including regular communication, requirement follow-ups, and feedback consolidation;

• Handle daily client communications (emails, calls, meetings) to ensure accurate and timely information exchange;

• Coordinate client meeting arrangements (e.g., agenda preparation, meeting minutes, and follow-ups), and support client visits and reception logistics.

​​2. Documentation & Contract Management​​

• Draft, organize, and archive sales contracts, agreements, and related documents in compliance with company processes and legal requirements;

• Assist in preparing quotation sheets, order confirmations, after-sales service terms, and other documentation;

• Track contract signing progress to ensure timely document collection and archiving.

​​3. Pre- and Post-Signature Service Support​​

• Assist in client order processing (e.g., order confirmation, production progress tracking, and logistics coordination) to ensure smooth delivery;

• Collect client feedback on products/services and resolve post-signature issues (e.g., product inquiries, delivery concerns);

• Support complaint handling by coordinating with internal teams (e.g., production, logistics) to provide solutions.

​​4. Market & Client Information Management​​

• Assist in organizing major client profiles (e.g., preferences, order history, communication records) and maintaining the client database;

• Gather industry trends, competitor insights, and market dynamics to inform sales strategies;

• Support the preparation of sales reports (e.g., client visit summaries, market analysis briefs).

​​5. Internal Collaboration & Administrative Support​​

• Coordinate with internal teams (Marketing, Production, Logistics) to ensure efficient client response;

• Assist the Key Account Manager in arranging business travel, meetings, and training activities;

• Complete other administrative tasks assigned by supervisors (e.g., expense reimbursement, schedule management).

​​Qualifications​​

​​1. Education​​

• Bachelor’s degree (majors in Business Administration, Marketing, Languages, or related fields preferred).

​​2. Experience & Skills​​

• ​​Experience​​: 1–3 years in sales support, client liaison, administrative assistance, or related roles, with B2B industry experience preferred;

• ​​Skills​​:

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM systems (e.g., Salesforce, HubSpot);

  • Excellent written and verbal communication skills, with the ability to draft professional emails, reports, and contracts;

  • Detail-oriented, strong organizational skills, and the ability to multitask;

  • Basic data analysis skills (e.g., creating simple sales reports, client data management).

​​3. Language Proficiency​​

• Fluent in Cantonese and Mandarin; strong written and spoken English (required for handling English emails and meetings).

​​4. Personal Attributes​​

• Client-focused mindset with a strong sense of responsibility and attention to detail;

• Team player with adaptability to fast-paced work environments;

• Interest in the food industry (especially corporate gifting and event catering) is a plus.