Assistant Manager, Air Operation

Company Description:
Come move the world with us! Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it! A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing. Make AIT Worldwide Logistics the next stop on your career journey! See what our teammates say about working at AIT Worldwide Logistics. About AIT Worldwide Logistics: AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
Overview In this position you are responsible for direct interaction with our customers, airlines, co-loaders. Proactive customer service, problem solving, customer follow up, and interaction with AIT global network. Your day to day activities will include (but not exhaustive to) shipment processing, shipment monitoring, providing key milestone updates to the customers, deviation resolution, physical cargo checks and customs activity in both import and export. To be able to hold this challenging position at the Air department, you preferably have work experience in a similar role as Air Freight forwarder. Currently the working hours are between 09:00 - 18:00. In addition, there are stand-by shifts for out of office hours. Responsibilities
* Liaise with customers on shipment arrangement according to the customers’ instructions
* Communicate with oversea office for shipment arrangement to ensure shipments handling properly and efficiently
* Invoicing to customers and inter-companies in compliance with the company guideline and rule
* Handling airfreight Import or Export documents (both Mawb & Hawb level)
* Handle full set of Air Export documents
* System data entry
* Follow up shipment status
* Responsible for daily inquiry related to external and internal parties
* Arrange bookings with carriers, co-loaders and follow up
* Plan cargo consolidation for maximization of equalization
* Ad-hoc projects as assigned by superior
Qualifications
* Higher Diploma or above
* At least 5 year’s related working experience
* Proficiency in PC applications including MS word, Excel and PowerPoint
* Fair command of spoken and written English and Mandarin
* Able to work overtime and work under pressure
* Reliable, Intelligent and high efficient
Salary and Benefits Package
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Life, Supplemental Health, Employee Support program, Paid Parental Leave, Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 12 to 15 days of annual leaves (depending on tenure)