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Junior Infrastructure Engineer

SoftPower Dynamics軟通動力·IT / E-Business
HK $25K-38K/Month, Salary negotiable
Bachelor
1 to 3 yrs exp
HK work visa available
9.0 hrs/day, 5 days/wk, Office work

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Job Description
  1. Perform daily health checks of critical infrastructure components, primarily focusing on Windows Server environments and VMware virtualization, with secondary attention to Linux (RHEL) systems. This includes reviewing system logs, performance metrics, and capacity utilization to identify potential issues before they impact services.
  2. Proactively monitor infrastructure alerts generated by monitoring tools, email notifications, and other relevant systems.
  3. Respond to infrastructure alerts and user-reported issues, logging them accurately within the designated ticketing system (BMC Remedy)
  4. Triage and prioritize incoming incidents based on their severity and impact, adhering to established priority levels (e.g., P1, P2, P3, P4).
  5. Convert user requests into incident tickets as appropriate, ensuring all necessary information is captured for efficient troubleshooting.
  6. Perform initial troubleshooting and resolution of L1 incidents related to Windows Server, VMware, and basic Linux administration tasks. This includes tasks such as server reboots, service restarts, basic configuration checks, and user account unlocks.
  7. Collaborate closely with Level 2 (L2) support engineers to escalate complex issues that cannot be resolved at the L1 level. Provide detailed information and troubleshooting steps taken to facilitate faster resolution.
  8. Coordinate with application owners and system administrators to address alerts and incidents related to their specific systems or applications, ensuring clear communication and timely resolution.
  9. Assist in the execution of planned change requests, primarily related to routine patching and maintenance activities for Windows and VMware environments. This includes following documented procedures, verifying pre- and post-change system health, and documenting the outcome of changes.
  10. Basic user and access management, to include adds, changes and deletions.
  11. Maintain and update Standard Operating Procedures (SOPs) related to L1 support activities, ensuring they are accurate, current, and easily accessible.
  12. Contribute to the team's knowledge base by documenting troubleshooting steps, resolutions, and known issues.
  13. Keep inventory and asset information up to date.
  14. Follow the schedules for preventive maintanance, and execute according to plan and procedures.
  15. Identify opportunities to improve operational efficiency and effectiveness, suggesting improvements to processes, procedures, or monitoring tools.
  16. Participate in shift rotations.
  17. Act based on defined documentations.

Languages
English
Mandarin
Cantonese
Skills
Network Engineering
自動化運維
System Support

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hr 林珍妮
SoftPower Dynamics · hr

Job Location

九龍-Kowloon City, Kowloon City

九龍

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